Service model
Success ladder
A shared language for how automated work resolves—so debates start from observed outcomes, not slides about intended throughput.
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Silent automations
Workflows that ship with dashboards and zero trustworthy outcome events. Often a success signal never fired—or only fires when a human finishes offline. Baseline first; redesign second.
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Single-shot completions
Marked done once during setup, never again under load. Healthy for one-time migrations; unhealthy for recurring case work. Automation Cohort Review separates intentional one-time runs from forgotten bots.
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Stable outcome paths
Trigger → enrich → decide → hand off without rescue. When a middle step goes silent after a release, charts invent success that operations never felt. Workflow Outcome Diagnostic walks the path with operators.
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Exception-gated clusters
Automations only certain teams or plan tiers ever touch. Measuring them without audience properties mixes cohorts and invents false success gaps.
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Cross-system handoffs
Start in the runner, finish in the case system. Identity resets make completers look like new failures—or new wins. We check stitching rules before blaming the bot.
Ready to place your automations on the ladder?
Most teams begin with an Automation Success Baseline. If one path already argues with reality, tell us which sequence and we will suggest a Workflow Outcome Diagnostic instead.