Charts that lie about automation wins
A missing mid-path outcome event invents success that the floor never felt.
Operations meetings escalate when a success chart shows a steep climb after a bot launch. Sometimes that climb is real. Often a middle step never fired after a timeout, or only fired when a human finished the case offline.
Before rewriting staffing plans, walk representative runs with operators and watch the live event stream. Note every silent miss. Ask whether the step is client-only, server-confirmed, or both.
Identity resets between the automation runner and the case system are another quiet culprit. Cases that continue on a second surface look like new successes. Workflow Outcome Diagnostic exists to catch that before the roadmap absorbs the wrong story.